TenPoint Complete + Auto Video Engage

TenPoint Complete and AutoVideoEngage have partnered to offer shops a unique service designed to get more customers to your door, measure their satisfaction level, and then help you promote their satisfaction on social media! Here are the main components:

•  Repair Scheduling. The TenPoint Complete contact center will follow up on unsold estimates to get more cars into your facility

•  During the repair, use the Technician’s Module video app to communicate with your customers, increasing trust, credibility and satisfaction.

•  After the vehicle is delivered, use the CSI module to measure customer satisfaction.

•  For customers that are completely satisfied, follow up with a request for video testimonial. Post testimonials to social media including Google, Facebook and YouTube.

•  After 4-6 weeks, follow up with completely satisfied customers to confirm their continued satisfaction and ask for referrals.

Services are offered a’la carte or with all inclusive pricing. Contact us today so we can help you take your facility to the next level!